Terms and conditions
The commercial and usage terms governing website access, quote journeys, bookings, support, and customer obligations.
- Effective date: 26 March 2026
- Designed to support trust, clarity, and commercial transparency.
26 March 2026
current effective date
4
policy sections
Support-ready
for customer escalation and clarification
Platform scope
The website helps customers explore services, request quotes, track bookings, access support, and review service-related content and policies.
Quotes and booking confirmation
A quote submission or saved estimate does not by itself create a confirmed booking. Booking begins only after commercial approval and required confirmation steps are completed.
Customer responsibilities
Customers are responsible for sharing accurate route, inventory, access, and timing details. Incorrect or incomplete information may affect pricing, scheduling, or service feasibility.
Service changes and exceptions
Service scope, timing, or pricing may change where inventory, access conditions, route feasibility, or operational requirements differ from the submitted details.
Need clarification
Reach support for policy-related questions or booking concerns
If you need help understanding how a policy applies to your booking, our team can help guide you.