Cancellation policy
How cancellations and reschedules are handled across enquiry, quote, scheduled, assigned, and move-day stages.
- Effective date: 26 March 2026
- Designed to support trust, clarity, and commercial transparency.
26 March 2026
current effective date
4
policy sections
Support-ready
for customer escalation and clarification
Cancellation before booking confirmation
Customers may stop after quote review without moving into booking confirmation. Saved estimates alone do not create cancellation liability.
Cancellation after scheduling
Once a booking is scheduled, cancellation impact depends on slot allocation, route planning, vendor or crew assignment, and move timing proximity.
Assigned or move-day stage
Cancellations after assignment or close to move day may involve commercial deductions where resources, logistics, or planning effort have already been committed.
Reschedule requests
Reschedule feasibility depends on slot availability, city coverage, route planning, and resource constraints. Approved reschedules may require commercial revalidation.
Need clarification
Reach support for policy-related questions or booking concerns
If you need help understanding how a policy applies to your booking, our team can help guide you.